In order to post on Forum or track your ticket, you must login to HelpDesk. As you noticed, there is no signup link here. As a customer, you should have access to our Member Area at https://singhost.net/member, username (email) and password were chosen by you when signing up with us. You can use the same access information to log in to this HelpDesk.

To login, click the login link on the top right corner, you will be redirected to a special login page in our Member Area, after logging in successfully, it will redirect you back to HelpDesk and it's done. If you forgot your password, just click Forgot Password and fill up the form.

During working hours, tickets will be answered within maximum 45 minutes guarantee. If the requests are complicated and required more time, we will still reply and seek for more time allowance to resolve the tickets.

Support requests/issues are categorized to 3 ranks:

• Rank-1 (Urgent/Critical): The following items are best described as (but not limited to) Rank-1 issue:
  • Your website or server is not responding from ping or trace route
  • Your website or server is hacked
  • Critical emails can't be sent or received
  Issues fall within this rank will be supported 24/7. For immediate action, please call our hotline @ (65) 31580454
• Rank-2 (Normal): The following items are best described as (but not limited to) Rank-2 issue:
  • Normal email problems
  • Slow response from server or network
  • Request for download a backup or restore from backup
  • Request for add-on installation
  • Problems with file permission or ownership
  • How-to questions
  Issues fall within this rank will be supported during office hours by phone, chat, support ticket or after office hours by support ticket only (no phone and chat support).
• Rank-3 (Paid Support): The following items are best described as (but not limited to) Rank-3 issue:
  • Check or provide solutions for coding problem: PHP, MySQL, etc...
  • Need to install or upload website or files to server
  • Download previous backup after account has expired
  Issues fall within this rank will only be supported strictly during office hours, pre-payment is required.

Response after office hours is guaranteed within 8 hours.

Dear Customers,

If you wonder why there are not many Support Articles here, answers are:

• We just switched to a new HelpDesk software, articles are being migrated
• We are also updating some outdated articles to serve you better

Meanwhile, please find the Support Articles in here as well as old Support System at http://support.singhost.net

Once we finish the migration, we will remove the old link.